Some things

You Need to Know

Following are some of the more common questions and information about procedures, policies, guarantees and transit times. If you don’t find all the answers here feel free to contact us. 

Guarantee Statement

We guarantee everything we sell. Our guarantee is very simple: If your order is not printed according to your specifications, we will re-print your order or re-fund your money. It’s that simple!

Our Services

Super Screen is a custom screen printing, embroider and DTG company. We provide custom printing or embroidery of your logo or design directly on T-Shirts, Polo shirts, Sweat shirts, Tote bags and most other textile products as well as a few other non-textile items.
A wide selection of standard art as well as full art department services are available for customization of your logo or design.

We have been in business since 1994 and have an extensive knowledge & experience in custom printing on textile products. Currently we serve customers which include schools & universities, religious & non-profit organizations, family reunions, clubs, government & private businesses and anyone requiring custom printing on our products.

Production time on most orders is less than 7 days.

Our range of equipment include 3 high speed automatic presses which have a combined capability of printing over 180,000 T-Shirts per month. State of the art Tajima embroidery machines as well as Epson DTG printers.

Our mission is simple: To provide consistent high quality printing on first rate products with the fastest delivery at reasonable prices.

Supplying Art on Computer File

Art work can be created by using a personal computer and submitted over the internet to our art department at art@SuperScreenOnline.com.

Following is a list of acceptable computer program files. For faster turn around of your jobs, please follow the recommended guidelines listed below for each of the programs

Microsoft Word, Publisher, or Excel

  •  If a scanned or bitmap graphics is imported in your document, it must be of at least 300 dpi or higher in resolution at final size to avoid jagged edges when printed.
  •  Scanned art or imported bitmap files such as, tiff, jpeg, bmp, etc. must be in black & white format. Multi-colored bitmap files cannot be used.
  •  When using a font in your document, that is not part of our Type Font Library, you will need to send the font file along with your document.

Corel Draw or Adobe Illustrator

  • For single color print, all art and text must be submitted in black color against white background even when the final print color is going to be other than black ink.
  • For multi-color print, use only spot colors. Do not use any process colors.
  • Scanned or imported bitmap files such as, tiff, jpeg, bmp, etc. must be in a single color of 1-Bit Black and White or Gray Scale type. Multi-colored bitmap files cannot be used.
  • If a scanned or bitmap graphics is imported in your document, it must be of at least 300 dpi or higher in resolution at final size to avoid jagged edges when printed.
  • Convert all fonts to curves or outlines before sending the file to us.
  • All lines must have a thickness of 1 point or higher.
  • All outlines encompassing a solid area must be set to overprint.

Print Shop or Print Master files

We cannot use any of these program files. Therefore simply printout your graphics on a letter size paper and Contact Us

PhotoShop or Corel Photo-Paint

These are bitmap programs which are very complex and difficult to use. Art work created in these programs is seldom useful for printing t-shirts. They are fine programs for creating graphics for process color printing, manipulating and re-touching photographs, creating dazzling effects for internet web sites or for sending graphic files over e-mail and they are just plain out of this world when it comes to impressing your friends and spouse.

However for multi-color printing, spot-color separations are required. Since these bit map programs do not output spot color separations easily, files created in these bit map programs are useless.

However, there is an exception; Art created for a single color printing may be submitted in a bit map form, only if:

  • 1) It is 300 dpi or higher at final print size
  • 2) It is submitted in Black & White format (even if the final print color is red or something else)
  • 3) The art will be printed in only 1 color
  • 4) The art is sent to us in JPG, BMP or TIFF format.

Note: Setup charges will apply.

Payment Terms & Policies

After we receive your order, an order confirmation is e-mailed to you along with a request for payment.

You may pay by credit card or mail a check or money order.

If your organizations is part of the U.S. public school system, university or a government organization or a major U.S. corporation, we may accept your purchase orders. However, all purchase orders are subject to approval and may take additional time to process your order.

The fastest way to receive your order is to pay by a credit card. When you receive our order confirmation, simply click on the “Click to Pay” button.

We accept Master Card, Visa, American Express & Discover.

If paying by check, all checks must be printed by the bank. We cannot accept starter checks. Checks must be drawn on U.S. banks.

U.S. money orders and cashiers checks are also acceptable.

Transit time for shipments via UPS

Ship to State CodesDelivery days by UPS from Houston, Texas
TX.1-2 working days
AR, LA, MS, OK.2-3 working days
AZ, GA, IA, KS, KY, MO, NC, NE, NM, SC, TN, WV.3-4 working days
CO, DE, FL, ID, IL, MD, MI, MN, MT, ND, OH, SD, UT, VA, WI, WY.4-5 working days
CA, CT, MA, ME, MT, NH, NJ, NV, NY, OR, PA, RI, VT, WA.5-6 working days

 

Our Mission

Our Mission is to provide consistent high quality printing on first rate products with the fastest delivery at reasonable prices.

Super Screen is our go to for screen printing and embroidery for all of our clients. They're work is phenomenal and their prices are excellent. Romina is also a wonder to work with. She is very professional and is always quick to respond. We would definitely highly recommend

NetBit Graphics

If there was more stars to give I would give them to Super Screen Inc. I have been doing business with Super Screen for 14 years! Diego and Romina have been the greatest with the servicing to the...

Chris Boykins

FAQ’s

Contact Us

8622 Pagewood Ln.

Houston, TX. 77063

TE: (713) 784-4323

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